20% OFF ON DIAMONDS

15-DAY RETURNS LIFETIME EXCHANGE FREE SHIPPING TRANSPARENT PRICING
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Delivery Timelines (Domestic Orders – India)

Most products are delivered within 7 to 10 working daysfrom the date of order confirmation, subject to delays beyond our control, including those imposed by governmental authorities. For customized orders, the delivery timeline may vary depending on the nature and complexity of the design modifications requested. Such timelines will be communicated on a case-by-case basis. In the rare event that we are unable to fulfill your order within the stipulated timeframe, the order shall be cancelled, and a full refund will be initiated to your original mode of payment. We work exclusively with reputed logistics partners to ensure that your order is delivered promptly, securely, and in pristine condition. As part of our delivery protocol, identity verification may be required to ensure that the product is handed over to the rightful recipient.

15-day returns policy?

Our 15-day returns policy ensures your satisfaction. Upon return of the product within this timeframe (*excluding solitaires above INR 2 lakh), subject to quality checks, full refund will be credited to your account.

Will I have to pay for shipping the product back to you under the 15-day money back policy?

We offer FREE return shipping across India for all products within the 15-day money back policy.

How do I return the product to Diamond Sutra within 15 days?
  1. Within 15 days, initiate the refund from your account or call us directly and we will help you do that
  2. Return pickup will be arranged via one of our 3rd party logistics partners. On the date when the pickup is scheduled, please hand over the packet with the product to the person.
  3. Please collect an acknowledgement (pickup receipt on paper/ photo of tracking number)
  4. Once we receive the product at our warehouse, your refund will be processed to your account in 7-8 working days after a quality check.
Free Shipping?
  1. We provide free delivery/shipping on all items within India.
Transit Insurance?
  1. All goods will be fully insured by Diamond Sutra until they reach you, so your purchase is 100% safe